Upgrade VMware vCloud Director for Service Providers v8.1.0 to v8.20

Today we are upgrading our vCloud Director from 8.10 to 8.20.

Now before starting this activity need to take backup for few VMs like.

  • Take Snapshot of vCloud Director VM
  • Take Snapshot of vCenter VM
  • Take Snapshot of NSX VM
  • Do the FTP backup for NSX VM
  • Take vCloud Database backup
  • Take vCenter Database backup
  • Login into vmware website and download the upgrade bin file from there
  • Copy it on vCloud Director Server using winscp software to copy this in tmp folder


Steps to upgrade

We are running only one vCD cell server. Here is the process:

  1. Restrict access to vCD and display a maintenance message for the duration of the upgrade.

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2. Quiesce vCD cell servers from the Cell Management Tool.

  • cd /opt/vmware/vcloud-director/bin/
    ./cell-management-tool -u username -p password cell –status
    ./cell-management-tool -u username -p password cell –quiesce true
    ./cell-management-tool -u username -p password cell –maintenance true

3. Upgrade the vCD software on all cell servers (If you have). Do not restart vCD services until the database is upgraded.

Log in to the target server as root.

  • Go to cd /tmp folder make this vCloud file as executable
  • chmod u+x vmware-vCloud-director-distribution-8.20.0-5515092.bin

After that run this command ./vmware-vCloud-director-distribution-8.20.0-5515092.bin

If the installer detects a version of vCloud Director installed on this server that is equal to or later than
the version in the installation file it displays an error message and exits. Otherwise, it prompts you to
confirm that you are ready to proceed to upgrade this server.


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Upgrade the vCD database.

Note: Make Sure you have Database backup before upgrading Schema for database.



Go to this location: cd /opt/vmware/vCloud-director/bin/

type ./upgrade

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After that it will ask you to restart vCD server press Y.

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Restart the vCD services on the cell servers.

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If you had the vCD web console open during the upgrade, log out to clear the browser cache.

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Errors during and After upgrade:


1. First thing after upgrade vCloud Director, vCD VM not getting IP address

To resolve this issue you have to make nic UP and Down for Centos or Linux

  • ifup eth0 and ifdown eth0
  • Also known error (Due Gratuitous ARP issue)

2. After that vCenter not connecting in vCloud Director.

We discovered the connection issue was due to vCenter using TLSv1 which we needed to enable on the vCD cell by running

  • /opt/vmware/vcloud-director/bin]# ./cell-management-tool ssl-protocols -d SSLv3,SSLv2Hello

and then restarting the cell services.

To perform this activity you have to follow below steps.

  • A. Login to the vCloud Director cell via SSH as root.
  • B. Change directory to where the cell-management-tool is located.
    ># cd /opt/vmware/vcloud-director/bin
  • C. Run the tool to verify the job count and active state (true):
    ># ./cell-management-tool -u administrator cell -t
    Please enter the administrator password:
    Job count = 2
    Is Active = true
  • D. Use the quiesce feature to ensure the cell takes no new jobs
    ># ./cell-management-tool -u administrator cell -q true
    Please enter the administrator password:
  • E. Run the tool to verify the job count and active state (false):
    ># ./cell-management-tool -u administrator cell -t
    Please enter the administrator password:
    Job count = 0
    Is Active = false
  • F. Shut down the cell once the Job count = 0 and Is Active = false:
    ># ./cell-management-tool -u administrator cell -s
    Please enter the administrator password:
  • G. Stop the vCloud Director services:
    ># service vmware-vcd stop
    Stopping vmware-vcd-watchdog:        [  OK  ]
    Stopping vmware-vcd-cell:                   [  OK  ]

3. Here you need to access your vCloud Director SQL database

and run these commands. (Run these command in one go)

  • update jobs set status = 3 where status = 1;
    update last_jobs set status = 3 where status = 1;
    delete from busy_object;
    delete from QRTZ_SCHEDULER_STATE;
    delete from QRTZ_FIRED_TRIGGERS;
    delete from QRTZ_CALENDARS;
    delete from QRTZ_BLOB_TRIGGERS;
    delete from QRTZ_CRON_TRIGGERS;
    delete from QRTZ_SIMPLE_TRIGGERS;
    delete from QRTZ_TRIGGERS;
    delete from QRTZ_JOB_LISTENERS;
    delete from QRTZ_JOB_DETAILS;
    delete from compute_resource_inv;
    delete from custom_field_manager_inv;
    delete from ccr_drs_vm_host_rule_inv;
    delete from cluster_compute_resource_inv;
    delete from datacenter_inv;
    delete from datacenter_network_inv;
    delete from datastore_inv;
    delete from dv_portgroup_inv;
    delete from dv_switch_inv;
    delete from folder_inv;
    delete from managed_server_inv;
    delete from managed_server_datastore_inv;
    delete from managed_server_network_inv;
    delete from network_inv;
    delete from resource_pool_inv;
    delete from storage_pod_inv;
    delete from task_inv;
    delete from task_activity_queue;
    delete from activity;
    delete from activity_parameters;
    delete from failed_cells;
    delete from lock_handle;
    delete from vm_inv;
    delete from property_map;

4. Start the vCloud Director services:
># service vmware-vcd start
Starting vmware-vcd-watchdog: [ OK ]
Starting vmware-vcd-cell: [ OK ]